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2 Lac - 5 Lac / Piece
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| Solution Type | Helpdesk / Ticketing Management System |
| Ticket Management | Centralized Handling Of Customer Queries And Support Requests |
| Issue Tracking | Ensures Proper Assignment, Monitoring, And Resolution Of Tickets |
| Workflow Automation | Automates Routing, Alerts, And Escalation Of Issues |
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Service Details
Escalation System
Prioritizes And Escalates Unresolved Or Critical Tickets
Multi-Channel Support
Integrates Email, Chat, Phone, Web, And Social Media
Unified Dashboard
Consolidates All Support Requests In A Single Interface
SLA Management
Tracks Service Level Agreement Compliance And Response Times
Analytics & Reporting
Provides Insights Into Ticket Volume And Agent Performance
Business Benefit
Improves Customer Satisfaction, Efficiency, And Support Operations
Details :
- Centralized Ticket Handling: Manages customer queries, IT support requests, or service issues in one unified system, ensuring timely assignment, tracking, and resolution.
- Automated Workflows & Escalations: Uses automation rules to route tickets, trigger alerts, and escalate unresolved issues—improving efficiency and reducing response time.
- Multi-Channel Support Integration: Collects and manages tickets from email, chat, phone, web forms, and social media in a single dashboard for consistent and streamlined support.
- Analytics & SLA Tracking: Provides detailed reports on ticket volume, agent performance, and SLA compliance to help optimize support operations and customer satisfaction.
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